Effective Date: 29 June 2026
 

The Gentle Dream Coach ("I", "me", "my") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website or use my services.
 

1. Who I Am

The Gentle Dream Coach provides gentle, evidence-informed sleep support for babies and young children through consultations, personalised sleep plans, follow-up support and overnight care.

If you have any questions about this Privacy Policy, please contact:

Email: info@gentledreamcoach.com

Website: www.gentledreamcoach.com
 

2. Information I Collect

Depending on the services you use, I may collect:

• Your name

• Email address

• Telephone number

• Home address (where relevant for overnight care)

• Your child's name and age

• Your child's sleep history and routines

• Medical information that you choose to provide, which is relevant to your child's sleep

• Information submitted through contact forms

• WhatsApp communications

• Payment information (payments are processed securely by third-party providers, and I do not store your card details)
   

3. How Your Information Is Used

Your information is used to:

• Respond to enquiries

• Provide personalised sleep consultations

• Create individual sleep plans

• Deliver follow-up support

• Arrange overnight care where applicable

• Process payments

• Improve my services

• Meet legal and accounting obligations

I collect only the information necessary to provide my services effectively.
 

4. Legal Basis for Processing

Under UK GDPR, I process your personal information because:

• You have requested my services.

• You have provided your consent where required.

• It is necessary for me to fulfil my contractual obligations.

• It is necessary for legitimate business interests.

• It is required to comply with legal obligations.
   

5. Children's Information

As my services relate to infants and children, I may collect information about your child that you voluntarily provide.

This information is supplied by a parent or legal guardian solely for the purpose of providing sleep support.

I do not knowingly collect information directly from children.
 

6. Sharing Your Information

Your information will never be sold.

Information may only be shared where necessary with:

• Payment providers

• Website hosting providers

• Professional advisers (such as accountants)

• Legal authorities were required by law

All third parties are expected to keep your information secure.
 

7. Data Security

I take appropriate steps to protect your information from unauthorised access, disclosure, alteration or loss.

Electronic records are stored securely using password-protected systems.
 

8. How Long I Keep Your Information

Your information will only be kept for as long as necessary to provide my services and comply with legal obligations.

Client records are generally retained for up to six years following completion of services unless a longer retention period is required by law.
 

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict or object to processing in certain circumstances

• Request a copy of your information

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact me using the details above.
 

10. Cookies

My website may use cookies to improve your browsing experience, analyse website traffic and enhance functionality.

You can control cookie preferences through your browser settings.
 

11. Third-Party Services

My website may contain links to third-party websites or use services such as:

• Wix

• Google Analytics

• WhatsApp

• Payment providers

These services have their own privacy policies, and I encourage you to read them.
 

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated effective date.
 

13. Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

The Gentle Dream Coach

Email: info@gentledreamcoach.com
Website: www.gentledreamcoach.com

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